Whom can I talk to if I need help during a VTT class?

  1. Call the Saint Leo University Technology Services (UTS) Help Desk at 352-588-8888
  2. When prompted, press option 2
  3. Say these words: "I need help with a live VTT class in progress" to get priority support

If you need help with hardware or software located in a classroom at one of our education centers, it is recommended that you reach out to your point of contact at that education center before calling the UTS Helpdesk, since education center staff members are more familiar with the specific technology tools installed at that location.

How do I contact my students via announcements, news, discussion and email?

Procedures for communicating with your learners via the News, Discussion, and Email tools inside your Courses (D2L) course offering are essential, required skills for all instructors. Review the D2L Essentials module in the D2L Faculty Enrichment course.

What is the best way to send email?

Communicating with your learners via the Email tool is an essential skill for instructors. Review the D2L Essentials module in the D2L Faculty Enrichment course.

How can I manage my Outlook email Inbox efficiently?

A good practice for managing your Outlook email Inbox efficiently is using Inbox Rules. View the Microsoft tutorial for Inbox Rules in Outlook.

You may also find answers and tips via these Outlook (Office365) Mail Frequently Asked Questions.

Whom do I contact if my Outlook email is not working correctly?

If you are experiencing problems with your Office365 Outlook email, please contact the 24/7/365 Lions SHARE Support at 1-866-928-2439.

You may also find answers and tips via these Outlook (Office365) Mail Frequently Asked Questions.

How do I post my syllabus?

Using the Content tool is an Essential skill in Courses (D2L).

View the D2L Faculty Enrichment Course tutorial: Attach a Syllabus

How do I share documents and files with students?

To share documents, links and other types of content with students in your Courses (D2L) course offering, you will need to use the Content tool. View the Brightspace tutorials for Building Course Content.

Where can I view a recorded VTT call?

Refer to the iTeach On-Demand Mediasite library to view recorded VTT calls.

For help accessing a VTT recording, contact the University Technology Services Helpdesk at 352-588-8888 or helpdesk@saintleo.edu.

How can I request that my VTT session be recorded?

If you have not yet requested your VTT call, follow the instructions for scheduling a VTT videoconference connection.

If you have alreayd requested your VTT call and need to modify it, contact the University Technology Services Helpdesk at 352-588-8888 or helpdesk@saintleo.edu.

How do I schedule a videoconference call / meeting?

VTT Course Instructors

As an instructor of a regularly scheduled class that uses VTT technology, you are not expected to schedule any calls in the system. Instead, you will just need to go to your classroom prior to the start of your class and ensure that devices are ready. Ask your point of contact at your education center how much or how little work you will need to do to "warm up" your classroom prior to your class.

General Staff / Administrators

IMPORTANT: If you merely wish to use VTT technology for videoconferencing in a non-regularly schedule class (eg. a department meeting, an employee training session, etc.), you must complete both of the following steps: reserving the physical room and reserving the VTT videoconference connection.
  1. Reserve the physical room equipped with VTT hardware / software with your education center scheduler. At University Campus, this can be done using the 25Live Events Calendar system. At other education centers, this is typically handled by an education center staff member.
  2. Schedule the videoconference connection by calling the University Technology Services Helpdesk at 352-588-8888 or by using the UTS Helpdesk > Classroom Technology > Video Conference Request ticket form. Be sure to specify any desired options, such as Recording, or Continuous Presence View versus Voice Activated View.

Where can I find a list of VTT-enabled sites?

The most accurate list of VTT-enabled university sites / locations is available via the UTS Helpdesk > Classroom Technology > Video Conference Request ticket form.

For questions about VTT-enabled sites, contact the University Technology Services Helpdesk at 352-588-8888 or helpdesk@saintleo.edu.

What training and enrichment materials do I need in order to teach with VTT?

Refer to the following:

Teaching Strategies

  • VTT Leader Checklist
    A condensed checklist for planning and executing your videoconference-enabled meeting or class.
    TRAINING REQUIREMENT Bring this document to your VTT Instructor Training session.
  • VTT Instructor Guidebook
    This is an Instructor’s Guide for the Saint Leo University Model for Video Teaching and Teleconferencing (VTT) training.
    TRAINING REQUIREMENT Read this document prior to your VTT Instructor Training session.
  • VTT Initial Training
    View this initial presentation to learn the core basics before attending a live VTT training session.
    TRAINING REQUIREMENT Complete this presentation prior to your VTT Instructor Training session. Use your Saint Leo portal login credentials, if prompted.
  • VTT Training Slides from Training
    These are the slides used by the trainer during your VTT instructor training session. You are welcome to download and re-use them in your own classes. Download a copy of the Powerpoint file by clicking the menu button in the corner and selecting Download.

Group System

HDX System

VSX System

CMA Desktop Client

How do I get the training or enrichment for teaching with VTT?

You can view a schedule of all upcoming faculty training and enrichment sessions on the Teaching and Learning Innovation site's Faculty Enrichment Events Calendar .

Contact Beth Hyde-Hood with Saint Leo University Worldwide Special Programs at Beth.Hyde-Hood@saintleo.edu or 352-588-7349 to request a training session.

How do I provide feedback about the VTT instructor training?

Following your training session, use the VTT Training Feedback survey.

How do I get my training certificate?

Following your training session, your trainer will email your certificate to your @saintleo.edu email address. If you do not see it in your Inbox 2 business days after your training session, please check your Outlook Junk Mail folder, Clutter folder, or your Spam. For help using your email, refer to the Outlook (Office365) Mail Frequently Asked Questions or call the Saint Leo University Technology Services (UTS) Help Desk at 352-588-8888.

How do I get more training for Courses (D2L)?

Refer to the Courses (D2L) Faculty Frequently Asked Questions page.